CRM
A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.
Why CRM benefits businesses
The use of CRM systems can benefit organizations ranging from small businesses to large corporations, through:
- Having customer information such as past purchases and interaction history easily accessible can help customer support representatives provide better and faster customer service.
- Collection of and access to customer data can help businesses identify trends and insights about their customers through reporting and visualization features.
- Automation of menial, but necessary, sales funnel and customer support tasks.
Components of CRM
At the most basic level, CRM software consolidates customer information and documents it into a single CRM database so business users can more easily access and manage it.
Our CRM Modules
1. Marketing Automation
- Account Management
- Campaigns
- Email Marketing
- Leads & Opportunities
- Autoresponders
- Text/SMS Marketing
- TeleMarketing
- Inquiry Management
- Marketing Report
- WebForms
2.Sales Automation
- Contacts
- Opportunities Price books
- Products
- Deal Management
- Tasks
- Sales Tracking
- Dashboards & Reports
- Sales Order
3.Service Automation
- Customer Support
- Request Management
- SLA Management
- Helpdesk Automation
- Ticketing Systems
- Customer Tracking
- User Activities
- Service Reports
- Survey Management
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